Refund Policy

Web Purchase

With AEE, your satisfaction is our ultimate concern, you can get a refund on any purchases made via our website by requesting in writing, within 30 days of purchase. 

Conference Cancellation Policy

  1. If a registrant is unable to attend an event for any reason they may substitute, by arrangement with the registrar, someone else to attend in their place.

  2. If a registrant is unable to attend, and providing the conference registrar is informed in writing by the final date for payment that as displayed on the website for the event in question, the fee paid can be left with AEE Hawaii as payment towards a place at the same event the following year or another AEE Hawaii event that takes place in the 12 months following the originally booked event. In the case of a contributing author, the paper will notbe published in the Conference Proceedings if the fee is held over for another conference, but may be eligible for publication in the later event if appropriate.

  3. Where the registrant is unable to attend, and is not in a position to transfer his/her place to another person or to another event, then the following refund arrangements apply:

  4. Registrations cancelled more than 10 working days before the event are eligible for a refund of the registration fees paid, less a 5% administration charge.

  5. No refunds are available for cancellations made within 10 working days of the event.

Refunds will be made in the following ways:

  1. For payments received by credit or debit cards, the same credit/debit card will be refunded.

  2. For all other payments, a check will be mailed to the payee nominated account.